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Terms & Conditions

Article 1: General


The following delivery and payment terms apply to all offers from Car Interface.


Article 2: Formation of the agreement

  1. The purchase agreement is concluded upon receipt by Car Interface of the signed order confirmation via e-mail, internet, telephone, or otherwise.
  2. Car Interface reserves the right to refuse orders or assignments without providing reasons, or to accept them only on the condition that shipment takes place COD (Cash on Delivery) or after prepayment, in which case the buyer will be informed accordingly.


Article 3: Offers

  1. All offers stated on the Car Interface website are valid as long as they are displayed on the site and while stocks last.
  2. Car Interface reserves the right to implement price changes in the offers. Printing and typesetting errors reserved.


Article 4: Prices

  1. All product prices on the Car Interface website include VAT.
  2. The prices applied to products are those stated on the Car Interface website, subject to typing and printing errors. Car Interface is not obliged to deliver products at an incorrectly stated price due to printing or typesetting errors, where applicable.
  3. Car Interface products are delivered at the prices valid on the date of the order.


Article 5: Payment

  1. The general rule is that delivery takes place after payment has been received, unless expressly agreed otherwise.
  2. In the event that Car Interface sends an invoice, payment must be made within 14 days of the invoice date unless otherwise agreed in writing.
  3. If the buyer has not settled the invoice by the due date, they are in default without prior notice of default and owe Car Interface statutory interest of 11.07% per month on the outstanding amount for business customers and 6% for consumers, whereby a part of a month is counted as a full month.
  4. In the event of non-payment, Car Interface is entitled to hand the matter over for collection. Once Car Interface has proceeded with this, all judicial and extrajudicial costs shall be borne entirely by the debtor.
  5. Complaints and/or warranty claims under consideration do not entitle the buyer to defer payment or make partial payments.
  6. All payments (except PayPal) are processed via our payment provider Multisafepay. (Payment Service Provider). After completing the order, you will be redirected to the Multisafepay website.


Article 6: Shipment

  1. Car Interface will make every effort to deliver the ordered products to the specified delivery address within the number of working days stated in the offer (or in accordance with the stated expected shipping date) after the order confirmation and the necessary receipt of payment.
  2. The buyer is personally responsible for providing the correct delivery address and the correct e-mail address. A shipment that goes missing as a result of an incorrectly provided delivery address is at the expense and risk of the buyer. The shipping costs for repeated sending of an order are also at the expense of the buyer.
  3. The buyer bears the risk for the products from the moment they are offered for receipt at the specified address.
  4. The buyer is obliged to accept the products upon delivery. Failing this, the products will be stored by the courier service. The associated costs, as well as the costs for return delivery, are for the account of the buyer as stated hereafter.
  5. If the buyer refuses to accept the products upon delivery, they will be returned to Car Interface, possibly after storage by the courier service.
  6. In the event that the buyer, without valid cancellation, refuses to accept a COD shipment or fails to collect it within 2 weeks from the storage location specified by the courier service, Car Interface will send the buyer an invoice for the costs incurred by Car Interface. This includes, among other things, transport costs, administrative costs, and possible depreciation. These costs amount to 15% of the principal sum with a minimum of €25. In the event of non-payment, Car Interface is entitled to hand the matter over for collection. Once Car Interface has proceeded with this, the provisions of Article 5 shall apply.


Article 7: Returns

  1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to Car Interface.
  2. During the reflection period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all supplied accessories and — if reasonably possible — in the original state and packaging to Car Interface, in accordance with the reasonable and clear instructions provided by Car Interface.
  3. If the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to Car Interface within 14 days of receiving the product. The consumer must do this using the return form.
    After the consumer has made it known that they wish to use their right of withdrawal, the customer must return the product via registered mail within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.
  4. If the customer has not expressed their wish to use their right of withdrawal after the periods mentioned in paragraphs 2 and 3, or has not returned the product to Car Interface, the purchase is a fact.
  5. The costs of a return shipment are for the account of the consumer. If a returned product contains traces of use or is damaged, this depreciation will be charged to the consumer and the purchase amount excluding shipping costs will be refunded.
  6. Car Interface will refund the due order amount as soon as possible, but no later than 14 days after the notification of your return. This is subject to the condition that the product has already been received back by Car Interface.


Article 8: Delivery

  1. In the case of payment by invoice, receipt of the purchase price in our account, or COD, delivery takes place within five working days. Should the delivery time exceed the fifth working day, the buyer will be notified of this with a statement of the reason for the delay.
  2. The stated delivery periods are not strict deadlines and should be interpreted as an obligation of effort and are deemed to be approximate. The maximum delivery time is 30 days unless otherwise agreed. If the delivery time is not feasible, the customer will be notified in a timely manner. After 30 days, the consumer has the right to a credit of the amount. After 30 days, the consumer may also cancel the order without providing reasons.
  3. Exceeding a delivery period never entitles the buyer to any compensation. Extreme delays will be somewhat compensated.


Article 9: Import duties and taxes for export

For orders with a delivery address outside the European Union, import duties, sales tax (VAT), and/or other customs duties may apply in the country of destination. These costs are not included in the price of the products or the shipping costs and are entirely at the expense of the customer. Car Interface has no influence on these charges and cannot predict their amount. The customer is personally responsible for the declaration and payment in the country of import. We recommend contacting local customs authorities for more information before ordering.


Article 10: Warranty

  1. Car Interface guarantees the reliability and good quality of the delivered products.
  2. A 1-year warranty is granted on all items in our range, unless otherwise stated per product.
  3. The buyer must carefully read the enclosed booklets and instruction manuals at all times before installation or use. Should there be any questions, please contact us before using or installing the purchased system or product.
  4. The buyer cannot invoke the warranty provisions:
    1. If the buyer has neglected the products.
    2. If the buyer has made changes to the products or had changes made to them.
    3. In the event of improper or careless use, incorrect connection, incorrect mains voltage, lightning strike, damage due to moisture, or other external causes or calamities.
    4. If the device has not been maintained or connected in the usual manner or as described in the user manual.
    5. If the device is used with inferior or incorrect accessories.
    6. If the buyer has disregarded the products in any other way.


Article 11: Retention of title

Ownership of products delivered by Car Interface is explicitly reserved until the full purchase price has been paid.


Article 12: Trademark

The factory or trade marks, or the type or identification numbers or signs, applied to the products delivered by Car Interface, may not be removed, damaged, or modified. Any modification, however made, voids the warranty.


Article 13: Limitation of Liability

  1. Car Interface accepts no responsibility for damage to other products of the buyer or third parties caused directly or indirectly by the delivered product.
  2. Car Interface is in no way liable for damage to products caused by incorrect handling, incompetence, incorrect use, or use outside the specifications.
  3. Furthermore, Car Interface accepts no liability for any damage whatsoever, partly caused by irresponsible and/or unsafe use.
  4. Car Interface will under no circumstances reimburse costs incurred by third parties, such as installation costs of our products.


Article 14: Force Majeure

  1. If Car Interface cannot fulfill its obligations towards the buyer due to force majeure, the fulfillment of those obligations is suspended for the duration of the state of force majeure.
  2. If the force majeure lasts for 1 month, both parties have the right to dissolve the agreement in writing, in whole or in part, insofar as the force majeure situation justifies this.
  3. In the event of force majeure, the buyer is not entitled to any compensation (for damages), even if Car Interface should have any advantage as a result of the force majeure.
  4. Car Interface will inform the buyer of (impending) force majeure as soon as possible.


Article 15: Dissolution

  1. If the buyer does not, not timely, or not properly fulfill their obligations towards Car Interface, as well as if their bankruptcy is applied for, they are declared bankrupt, they apply for a suspension of payments, or offer a settlement or agreement to their creditors or part of them, furthermore in the event of attachment of their assets or part thereof, or if they proceed to sell or liquidate their business, as well as in the event of death, being placed under guardianship, or if they otherwise lose the management or leadership over their business, products, or a part thereof, the buyer is in default by operation of law and any claim that Car Interface has or acquires against them is immediately and at once due and payable without any notice of default being required.
  2. In the cases mentioned under 1, Car Interface has the right, without any notice of default, to suspend the further execution of the agreement on its part or to dissolve it in whole or in part or to make use of the provisions in Article 11.
  3. Car Interface is at all times authorized to claim damages from the buyer and to take back the delivered products.
  4. In the event that the buyer wishes to dissolve the agreement, they shall at all times first give Car Interface written notice of default and grant it a reasonable period to still fulfill its obligations or to repair shortcomings. Shortcomings must be accurately described in writing by the buyer.
  5. The buyer has no right to dissolve the agreement in whole or in part or to suspend their obligations if they were already in default with the fulfillment of their own obligations.
  6. In the event of partial dissolution, the buyer cannot claim the undoing of performances already performed by Car Interface, and Car Interface has an undiminished right to payment for the performances already performed by it.
  7. Regarding the Distance Selling Act, private customers are entitled to use a legally regulated cooling-off period of 7 working days to return unused products purchased in pristine, salable condition. The full purchase price will then be refunded by Car Interface.


Article 16: Complaints Procedure

  1. Car Interface has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the execution of the agreement must be submitted fully and clearly described to Car Interface within 7 days after the consumer has discovered the defects.
  3. Complaints submitted to Car Interface will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, Car Interface will respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
  4. If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute settlement procedure.
  5. In the event of complaints, a consumer must first turn to Car Interface. For complaints that cannot be resolved through mutual consultation, the consumer should turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate for free. Should a solution still not be reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur; its ruling is binding and both the entrepreneur and consumer agree to this binding ruling. There are costs associated with submitting a dispute to this disputes committee, which must be paid by the consumer to the committee in question. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint does not suspend the obligations of Car Interface, unless Car Interface indicates otherwise in writing.
  7. If a complaint is found to be well-founded by Car Interface, Car Interface will, at its discretion, either replace or repair the delivered products free of charge.


Article 17: Disputes

  1. Agreements between Car Interface and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the consumer resides abroad.
  2. The Vienna Sales Convention (CISG) does not apply.